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WELCOME TO ROADERAPP.COMTerms and Conditions for Roader Passengers and Customers
IMPORTANT -: Welcome to the www.roaderapp.com website (the “Website”)/ Application. This Website/Application is provided solely to assist customers in gathering information, booking taxis, delivery services and on demand services and for no other purposes. The terms “we”, “us”, “our” and “Roader” refer to Roader, and our corporate affiliates and websites (collectively, “Roader”). The term “you” refers to the customer visiting the Website/Application and/or contributing content on this Website/ Application. |
The terms and conditions stated herein (collectively, the “Terms” or this “Agreement”)) constitute a legal agreement between you and Roader (the “Company”). In order to use the Service (each as defined below) you must agree to the Terms that are set out below. By using the mobile application supplied to you by the Company (the ”Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking transportation services to certain destinations to be matched with third party transportation providers, drivers and vehicle operators (collectively, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms, and any future amendments and additions to this Terms as published from time to time at http://www.roaderapp.com or through the Application.
The Company reserves the right to modify, vary and change the Terms or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms or its policies relating to the Service shall be effective upon the posting of an updated version at. You agree that it shall be your responsibility to review the Terms regularly. Whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.
All information supplied by you on this Website and Application is true, accurate, current and complete;
You will safeguard your Roader’s account information and will supervise and be completely responsible for any use of your account by anyone other than you;
You are 18 years of age or older in order to register for an account and contribute to our website;
You possess the legal authority to enter into this agreement and to use this Site in accordance with all terms and conditions herein;
You will only use the Website, Application or Service for lawful purposes;
You will not use the Services for sending or storing any unlawful material or for fraudulent purposes;
You will only use the Service for the purpose for which it is intended to be used;
You will not use the Website, Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
You will not impair the proper operation of the network;
You will not try to harm the Website, Application or the Service in any way whatsoever;
You will not copy, or distribute the Website, Application or the Service or other content without written permission from the Company;
You will only use the Website, Application or the Service for your own use and will not resell it to a third party;
You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
You will provide us with whatever proof of identity we may reasonably request;
You will only use an access point or 3G data account (AP) which you are authorized to use;
You are aware that when requesting transportation services by SMS, standard messaging charges will apply.
You will not use the Service, Application and/or Software for purposes other than obtaining the Service;
You shall not contact the Third Party Transportation Provider for purposes other than the Service;
You will not impair the proper operation of the network;
You shall not intentionally or unintentionally cause or attempt to cause damage to the third party transportation provider;
You will not try to harm the Service, Application and/or the Software in any way whatsoever;
You will not copy, or distribute the Software or other content without written permission from the Company;
You will only use the Software and/or the Application for your own use and will not resell it to a third party;
You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
You will provide us with whatever proof of identity we may reasonably request or require;
You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
You will only use an access point or data account (AP) which you are authorized to use;
You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing Passengers;
You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
You shall not impair or circumvent the proper operation of the network which the Service operates on;
You agree that the Service is provided on a reasonable effort basis; and
You agree that your use of the Service will be subjected to the Company’s Privacy Policy as may be amended from time to time;
Roader retain the right at our sole discretion to deny access to anyone to this Website, Application and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
Copying, transmission, reproduction, republication, posting or redistribution of the Site Content or any portion thereof is strictly prohibited without the prior written permission of Roader. To request permission, you may contact Roader as follows: E-mail: support@roaderapp.com
The following are the types of payment for each of the services offered, there’s a choice of cash, credit or debit card (“Card”):
1 - Metered taxi – Cash Only
2 - Private Hire Vehicle – Credit/ Debit Card
3 - Delivery – Credit/ Debit Card
4 - On Demand Service – Credit/ Debit Card
You may choose to pay for the Service by cash and where available, by credit card and or debit card (“Card”).
In the event that you choose to pay for the Service by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the Service.
You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via a Card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card.
Once you have completed a journey using the Service, all charges are due immediately and payment will be facilitated by Roader using the preferred payment method designated in your Account, after which Roader will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Roader may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.
If you have any complaints in relation to the taxi service provided, then that dispute must be taken up with the taxi driver directly.
We have the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent, illegal or involve any criminal activity or where we reasonably believe you to be in breach of the Terms of Use.
You agree that you will cooperate in relation to any financial crime screening that is required and to assist us in complying with any prevailing laws or regulations in place.
You shall be responsible to resolve any disputes with your Card company on your own.
You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Services supplied under this Agreement.
The content and information on this Website/Application (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website/Application. Additionally, you agree not to:
Use this Website/Application or its contents for any commercial purpose;
Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
Deep-link to any portion of this Website/Application for any purpose without our express written permission; or
“frame”, “mirror” or otherwise incorporate any part of this Website/Application into any other website/application without our prior written authorization; or
Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Roader in connection with this Website/Application or the services except as permitted under applicable law.
All bookings and payments made via the Website, Application or Service of Roader are FINAL and NON-REFUNDABLE;
Roader reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing;
Roader, at its sole discretion, makes promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract;
Roader may change the fees for our Service or Application, as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service of Application.
Roader believes in protecting your privacy. Any personal information you post on the Site will be used in accordance with our privacy policy.
We appreciate hearing from you. Please be aware that by submitting content to this Website/Application by electronic mail, postings on this Website or otherwise, including any taxi reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Roader and its affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to do the following:
The Site may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of travel experiences or other content, messages, materials or other items on the Site (“Interactive Areas”). If Roader provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:
Roader takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Roader liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Roader is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. Although Roader has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, Roader reserves the right, and has absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Site at your sole cost and expense.
If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by Roader or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Roader, and its licensees, successors and assigns, from any claims that you could otherwise assert against Roader by virtue of any such moral rights.
Roader 's systems and customers, or to ensure the integrity and operation of Roader's business and systems, Roader may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content. Roader's right to disclose any such information shall take precedence over any terms of Roader's Privacy Policy.
The information, software, products, and services published on this website may include inaccuracies or errors. roader, its subsidiaries and corporate affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description or review of taxis.
Nothing in this agreement shall exclude or limit roader's liability for:
Death or personal injury caused by negligence;
Fraud; or
Wilful default or gross negligence;
Any other liability which cannot be excluded under applicable law.
Subject to the foregoing, you use the site at your own risk and in no event shall roader (its officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, or consequential losses or damages or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if roader has been advised of the possibility of such damages.
We will not be liable for any damages arising from the transactions between you and transportation providers, or for any issue related to transportation services. we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such transportation providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. we have no liability and will make no refund in the event of any delay, cancellation, or other causes beyond our direct control, including the acts of transportation providers, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
The quality of the transportation services scheduled through the use of the website, application or service is entirely the responsibility of the third party provider who ultimately provides such transportation services to you. You understand, therefore, that by using the website, application and the service, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the application and the service at your own risk.
These terms and conditions and foregoing liability disclaimer, do not affect mandatory legal rights that cannot be excluded under applicable law.
The limitation of liability reflects the allocation of risk between the parties. the limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. the limitations of liability provided in these terms inure to the benefit of roader.
Roader’s website, application and service may be subject to delays, limitations, and other problems inherent in the use of the internet and electronic communications. Roader is not responsible for any delays, delivery failures, or other damage resulting from such problems.
You agree to defend and indemnify Roader and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.
For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.
The provision of your Personal Data is voluntary. However if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.
The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (“the Purpose”):
If you do not consent to the Company processing your Personal Data for any of the Purposes, please notify the Company using the support contact details as provided in the Application.
If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.
We will, to the best of our abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.
By submitting your information you consent to the use of that information as set out in the form of submission and in this Terms.
This Website/Application may contain hyperlinks to websites operated by parties other than Roader. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on Roader to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.
Portions of Roader mobile software may use copyrighted material, the use of which Roader acknowledges.
All contents of this Website are: ©2016 Roader. All rights reserved. Roader is not responsible for content on websites operated by parties other than Roader. Roader, the logo and all other product or service names or slogans displayed on the Site are registered and/or common law trademarks of Roader and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Roader or the applicable trademark holder. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Roader and may not be copied, imitated or used, in whole or in part, without the prior written permission of Roader. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Roader.
Other logos and product and company names mentioned herein may be the trademarks of their respective owners.
Roader operates on a “notice and takedown” basis. If you have any complaints or objections to material or content including User Messages posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately by following our notice and takedown procedure. This procedure has been followed Roader will make all reasonable endeavours to remove illegal content.
Roader respects copyright law and expects its users to do the same. It is Roader’s policy to terminate in appropriate circumstances Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Roader may change, add or delete these Terms or any portion thereof from time to time in its sole discretion where it deems it necessary and reasonable for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Site. Thereafter, you expressly agree to be bound by any such amended Terms.
Roader may change, suspend or discontinue any aspect of the Roader service at any time, including availability of any feature, database or content. Roader may also impose limits on certain features and services or restrict your access to all or parts of the Site or any other Roader web site without notice or liability for technical or security reasons, to prevent against unauthorized access, loss of, or destruction of data or where we consider in our sole discretion that you are in breach of any provision of these Terms or of any law or regulation and where it decides to discontinue providing a service.
TO THE EXTENT PERMITTED BY LAW, YOUR CONTINUED USE OF ROADER NOW OR FOLLOWING THE POSTING OF ANY SUCH NOTICE OF ANY CHANGES WILL INDICATE ACCEPTANCE BY YOU OF SUCH MODIFICATIONS.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.